Code of Conduct

  • Tickets are non-refundable and non-transferable.
  • Under 18’s must be accompanied by a responsible adult.
  • Under 13’s go free.
  • Proof of age may be requested. Please bring an acceptable photographic ID such as Young Scot card.
  • A challenge 25 policy will be in operation at the bars’ ensuring access is restricted to persons 18 and over. Proof of age may be required. Please bring an acceptable photographic ID such as a Young Scot card or driving license.
  • ID may be requested to verify age for ticket types.
  • Management reserves the right to refuse entry. We have the right not to admit you to the site or to require you to leave the site. If we do this for any of the reasons listed in our terms and conditions you will not be entitled to any refund. If we do it for any other reason, you will be entitled to a refund of the ticket price.
  • Tickets are sold subject to the Promoter’s and the Management’s right to alter or vary the advertised Event where reasonably necessary. Artists and billed attractions are subject to change.
  • No food or drink can be brought on to the event site. If you need to bring food or drink for medical reasons, please refer to our terms and conditions for contact details.
  • Sealed water bottles up to 500 ml are allowed on site or empty refillable water bottles. If you bring refillable water bottles prefilled, security may/can empty them at the gates. They can then be refilled once inside the venue. 
  • Please ensure that you tick the require disabled assistance box when booking your tickets and we will contact you two weeks prior to the festival to discuss your needs. Please e mail tickets@heartlandfestival.co.uk if you require any further disabled assistance information. If you arrive without making prior arrangements it is more likely that you will not be able to access all facilities.
  • Ensure that you have purchased and printed off your parking ticket for access to onsite car parking and that it is clearly displayed on your windscreen when entering the parking area. There are NO printing facilities on-site. Tickets are only available online prior to the festival start date and cannot be purchased onsite.