Heartland 27 - Terms and Conditions

GENERAL

These terms and conditions can be obtained at the point of purchase from the official e-ticket agent. Your purchase of an e-ticket(s) constitutes your acceptance of these terms and conditions.

The organiser of this event is Heartland Festival Ltd. Reference to the organiser is made where applicable in these terms and conditions.

Where local or national government guidance or changes in law come into effect which may necessitate an addition or revision of these terms and conditions the organiser reserves the right to do so. Notification of any such revision or addition will be displayed on the event website and communicated to e-ticket holders by email.

These terms and conditions are governed by Scottish Law. Any dispute in connection with these terms and conditions will be under the jurisdiction of the Scottish courts.

AGE POLICY

All ages are welcomed at this event although due to the nature of the event there will be loud music, it is therefore your responsibility to ensure that if you bring babies and young children, they will have suitable headsets so as not to affect their hearing.

Those 17 years and under need to be accompanied by an adult of 18 years of age or above.

Proof of age may be requested on entry (acceptable forms of ID are a driving licence or Young Scot card). Failure to produce a valid ID may result in access to the event being denied without refund.

E-TICKETS & ENTRY

All e-tickets are sold subject to the conditions and any other rules and regulations referred to herein or that may be applicable to the event or venue at any time. Purchase or possession of a e-ticket constitutes acceptance of the terms and conditions. Entry to Heartland Festival will only be permitted on production of a valid ticket or e-ticket.

E-tickets are sold subject to the Promoter’s and the Management’s right to alter or vary the advertised event where reasonably necessary. Artists and billed attractions are subject to change. Tickets are non-refundable. Refunds are only considered on major cancellation, material alteration or by special exception determined by the Management in its sole discretion, please see Refunds, Cancellations & Postponements below.

Only customers holding a valid e-ticket with QR code/bar code or printed ticket with QR code/bar code, will be admitted to an event. You must retain your e-ticket on your person at all times during the event. The event has age restrictions which need to meet the relevant e-ticket requirements. Under 13’s go free; however, they must have a physical ticket to present at the entry gate. Please refer to the restrictions advertised at the time of booking your e-ticket. It is your responsibility to check that you and your guests are permitted to attend the event and have the appropriate e-ticket(s). Do not buy e-tickets or goods from unlawful sources.

If you are under the age of 18 you must be accompanied by a responsible adult. No under 18’s will be admitted if unaccompanied by a responsible adult. We (or representatives of Heartland Festival Ltd) may ask you for proof of age or your accompanying adult for proof of parentage or authority as your guardian. Proof of age may be requested for free U13s and 13-17 tickets.

Upon purchase, please check e-tickets carefully as mistakes cannot always be rectified after purchase.

Upon entry to the festival, 13-17s and U13 will be given a wristband. You must keep any wristband and physical e-ticket with you at all times. Any wristband or physical e-ticket which is removed, altered, or defaced may be invalidated.

It is your responsibility to ensure that your mobile phone is charged and that you have downloaded your e-ticket from the Ticketing platform in advance of attending the event. You must show your mobile e-ticket upon entrance and when requested throughout the duration of the event.

If you have any specific access requirements or concerns about any special effects (for example lighting, sound, audio-visual or pyrotechnic effects) which may be featured at the event, please discuss any such issues before purchasing the e-tickets with Management by contacting hello@heartlandfestival.co.uk. Management will use its reasonable efforts to assist with any such special access requirements or concerns.

It is your responsibility to ascertain whether an event has been cancelled or re-scheduled and the date and time of any rescheduled event. Where an event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify you using the details you provided at the time of booking. The Management does not guarantee that you will be informed of such cancellation before the date of the event. It is your responsibility to inform the point of sale from where you bought the e-ticket of any change to the contact address, telephone number or email address you provided at the time of purchase.

We will not issue duplicate e-tickets. It is your responsibility to keep your e-tickets safe.

You only have the right to entry to the event specified on the e-ticket.

We have the right to not admit you to the site or to require you to leave the site. If we do this for any of the reasons listed below, you will not be entitled to any refund. You are not entitled to a refund if we refuse you admission or require you to leave the site where, in our reasonable opinion (or the reasonable opinion of representatives of Heartland Festival Ltd):

you are under the age of 18 and not accompanied by an appropriate adult;
you have no e-ticket;
your e-ticket has already been used by someone else, has been purchased from an unauthorised seller or reseller, or is fake;
E-tickets must be valid, presented in full and not tampered with to gain access to the event site
E-tickets cannot be used as a prize or for any other promotional purpose by any individual or organisation without the permission of the organiser.
you are under the influence of alcohol or drugs; we reserve the right to refuse admission, or revoke admission, to ticket holders who are overtly intoxicated or who are behaving in an antisocial manner.
you behave inappropriately in a way that causes or is likely to cause distress to other people (and that behaviour either continues after a warning or is so bad that it is reasonable to refuse admission or require you to leave the site without a prior warning);
you breach any of the rules set out below under the heading Prohibited items; or
you present a risk to the safety of other people or the safe operation of the Festival;
your behaviour is deemed to in an antisocial manner
E-tickets cannot be used as a prize or for any other promotional purpose by any individual or organisation without the permission of the organiser.

If e-tickets have been obtained in breach of these terms and conditions, or if you enter or attempt to enter the event site in breach of these terms and conditions, we reserve the right to refuse you entry or evict you and you may be liable to legal action. Voided e-tickets will not be refunded.

We reserve the right to search bags on entry, and your refusal could result in you being refused entry.

DISABLED ACCESS

If you have any disabled access requirements, we offer a blue badge and disabled pre-paid parking area nearer to the festival arena.

The event is situated in an outdoor venue. Concert goers should be aware that the main arena, car park, camping, glamping and surrounding areas can be uneven terrain and at times difficult to navigate.

Reasonable measures will be put in place to assist with the accessibility requirements of concert goers. An uncovered viewing area will be reserved for ticket holders. This area will have its own toilet facilities.

If you consider that because of a disability you are unable to attend a concert alone, you may request a concession ticket for a carer/personal assistant, providing you entitled to the higher level of either disability living allowance, (DLA) or attendance allowance, (A/A), or the enhanced rate of personal independence payment (PIP).

Please e mail hello@heartlandfestival.co.uk if you require any further disabled assistance information. If you arrive without making prior arrangements, it is more likely that you will not be able to access all facilities.

CAR PARKING

The organisers accept no responsibility for any loss, damage or injury incurred in the car park area other than as a result of the organisers negligence.

You must possess a valid car parking ticket to the event. The car parking ticket should be printed out before attending the event and must be advertised in the front of your vehicle upon entry to the event ground. It should be visible at all times. If your car parking ticket is not displayed, you may be refused entry to the car park.

Any vehicles on the site must remain stationary once you have arrived and until you depart. There is no overnight camping permitted in the car park. Any vehicles not cleared off the site by 15.00 on the Monday following the event may be towed away and we will charge you a reasonable amount to cover our costs of this before your car is released to you.

REFUNDS, CANCELLATION & POSTPONEMENT

Tickets are non-refundable. Refunds will only be offered in the event of a total cancellation or material alteration to the event.

Material alterations are deemed to be changes, which in the organiser’s opinion, amount to a material change to the event which e-ticket purchasers could have reasonably expected.

Material alterations do not include changes to the line-up, poor weather, late starts or early finishes (where the majority of the event has taken place).

Artists billed may be subject to change. No refunds or exchanges will be given if the line-up changes for reasons outside our control.

If only one or other (but not both) of the days of the event are cancelled, then only a proportionate refund may be offered.

If the festival is postponed, e-tickets will be automatically transferred to the new date(s) free of charge. If you are unable to attend the re-scheduled date you must notify us by in email at hello@heartlandfestival.co.uk within 20 working days of any such announcement. We will aim to process your refund within 28 days via our ticketing platform. We will communicate options to e-ticket holders via email.

Tickets purchased through a third party resell platform are purchased at the purchases risk, and the festival management take no responsibility for these purchases.

U13s, carer/companion, accessible viewing area tickets, shuttle bus, camping, glamping and admin issued tickets are non-transferable, refundable or able to be ‘sold’ on a resale site.

SECURITY

This is a condition of entry. Your bag may be searched at point of entry. You may also be subject to a body search. Your bag may also be searched at anytime and anywhere on the event site by a member of security. Any items which you are not allowed to have on the site (as set out below) will be confiscated, temporarily or permanently (though you will normally be given the chance to take the items away and re-join the queue from the back without those items).

Any item which could reasonably be considered as a weapon, or used as a weapon, or which could cause harm or distress to another person will be confiscated and the person carrying the item will be refused entry or evicted without refund and may be handed to the police.

Any person in possession of an illegal item/substance or conducting an illegal activity will be refused entry or evicted without refund and may be handed to the police.

Any person whose behaviour is deemed by the organiser to be disruptive, dangerous, or inappropriate may be refused entry or evicted without refund.

PROHIBITED ITEMS

Bags larger than A4 size are not permitted into the main arena. One bag allowed per person

As well as items mentioned elsewhere in these terms and conditions the following items are not permitted within the event site:

Your own alcohol (but alcohol purchased at the Festival is allowed)
Soft drinks
Food
Any glass containers
Potential harmful fluids (for example paint stripper)
Weapons – bladed or pointed
Large umbrellas (for example golf umbrellas)
Flags or banners
Political/religious flags and any inciteful material
Marker pens
Laser pens
Non-prescription drugs, including the previously described ‘legal highs’
Professional photography or recording equipment sound systems unless authorised by Heartland Festival Ltd
Chinese lanterns, Fireworks/Flares/Laser candle lights/Gas canisters/BBQ’s
Sparklers
Any other type of explosive
Windbreaker/tents/gazebos
Bicycles
Aerosols or gas canisters
Air horns, klaxons, megaphones, drums or any similar items
Laser Lights and Drones
any personalised motorised vehicle (but mobility vehicles and wheelchairs are allowed);
any radio communicators
personal generators
leisure batteries or vehicle batteries (lithium-ion “power bank” batteries with the “CE” mark are permitted)
barbecues of any sort, camping stoves of any sort or any other heat-producing cooking equipment
You must not smoke in any enclosed spaces or other areas which any signs say are non-smoking areas. This includes e-cigarettes (and similar items)

If the above items are found either of the following may take place:

Allow the person to leave the site of their own accord
Refuse entry
The person to surrender the items and allowed to remain
The person has the items confiscated and is also evicted from site
Items which are surrendered or confiscated will not be returned. Any person who resists the surrender or confiscation of a banned item may be refused entry or evicted without refund.

Please note there are no storage lockers available at the festival.

FOOD & DRINK

We operate a strict challenge 25 policy at the bars’ ensuring access is restricted to persons 18 and over. Proof of age may be required. Please bring an acceptable photographic ID such as a Young Scot card or driving license.

No food or drink can be brought into the event site. If you require specific food/drink for medical reasons, this must be only for the person with the medical condition, and you will need to provide us with medical evidence in writing by email hello@heartlandfestival.co.uk before the event and also bring that with you.

Please only bring sealed 500ml water bottles or empty 500ml refillable plastic water bottles. Empty bottles can be refilled at various drinking water points around the festival arena. If you bring refillable water bottles prefilled, security may/can empty them at the gates. No glass bottles will be permitted on site. No containers of liquid (other than pre packaged baby milk and/or juice cartons) will be permitted on site.

You are allowed to bring in the following items in their original sealed packaging and unopened:

Crisps
Chocolate bars and sweets
Whole fruit (e.g. apples, bananas, oranges)
Baby food in sealed pouches (plastic no glass jars)
Juice boxes/cartons
Bottled water, milk cartons and fruit flavoured drinks (which must be sealed and under 500 ml – no cans or glass. Plastic bottles only, no metal thermal cups)
Cereal bars/Protein bars
Dried Fruit packs
Yoghurt tubes/pots
Trail mix/nuts
Kids cheese and crackers.

All items must remain sealed until arrival at the festival gates.

If you require specific food/drink for medical reasons, this must be only for the person with the medical condition, and you will need to provide us with medical evidence in writing by email before the event and also bring that with you.

Please note, our security team and volunteers have the final discretion on which food and drink items may be permitted into the festival grounds.

ACCOMMODATION – CAMPING AND LIVE-IN VEHICLES

Accommodation refers to tents, motorhomes, campervan and tent box. All accommodation classed as camping and live-in vehicles will be supplied by the user. We will supply the water, security, sanitation and access. We are not responsible for the suitability of the tents, motorhomes, campervan and/or tent boxes.

Camping allocation of the camping field is first come first served. We do not allocated individual spaces for group bookings.

Your booking is confirmed only once full payment has been received in accordance with the purchase of the necessary tickets. Bookings made within 6 weeks of the event cannot be grouped with existing bookings.

Bookings are non-transferable. We are not responsible for honouring bookings obtained through unofficial or unauthorised sources.

Your camping ticket is valid for one car only. Other members of your party will need to purchase a separate car parking ticket. You must hold the correct event and car parking ticket to access the festival and your accommodation. We are not responsible if you fail to obtain appropriate event or car parking tickets. We strongly advise customers not to purchase accommodation without first purchasing valid festival entry tickets and car parking ticket.

No BBQ’s or open flames are permitted within the allocated camping area. Well behaved dogs on a lead are allowed in all camping areas. Please clear up after your dog. The festival site/ground in Ballinluig is a working farm, please keep your dog on the leash and under control at all times. Please keep noise down to a minimum and no loud talking , music or moving of vehicles after midnight.

All bookings are non-refundable.

For glamping you will need to refer to the terms and conditions for Yippee Tents. All glamping bookings are dealt directly with them.

HEALTH & SAFETY

You must comply with any instruction given by a member of security, steward, or event team.

Smoking is prohibited in enclosed public spaces.

Pyrotechnics, smoke, strobe and other special effects may be used during performances

Prolonged exposure to loud music may cause damage to your hearing. The Management endeavour to maintain sound levels across outdoor Venues, however, they may vary due to environmental conditions and external license constraints.

The event takes place outdoors; you are advised to bring appropriate clothing and footwear suitable for poor weather conditions.

We operate a zero-tolerance drugs policy towards the use or possession of drugs and illegal substances. Illegal drugs and herbal/legal highs are not permitted. Anyone found with illegal drugs will be refused entry to the festival and handed over to Police Scotland.

DOGS

We understand that dogs are cherished members of many families, and we welcome them to join in the festivities. However, to ensure the safety and enjoyment of all attendees, we have implemented the following:

All dogs attending the festival must be kept on a leash at all times.

Owners are responsible for supervising their dogs at all times. This includes being aware of their dog's behaviour and promptly addressing any issues that may arise.
Owners should be attentive to their dog's needs, ensuring they are comfortable and not causing any disturbances to other attendees.
Dogs are not permitted in designated food stall areas.
Signs will be posted to clearly indicate areas where dogs are not allowed.
Owners are required to clean up after their dogs promptly. Bins will be provided at designated stations throughout the festival grounds.
Dogs exhibiting aggressive or disruptive behaviour may be asked to leave the festival grounds at the discretion of festival staff.
Owners should ensure that their dogs are well-behaved and respectful of other attendees.

ENVIRONMENT

Please use the bins and recycling points located within and outside the event site.

Owners are required to clean up after their dogs promptly.

Please respect the land and the local residents.

Fires are not permitted in any area and will be extinguished.

You must not tackle any dangerous situations, including (but not just) fires, but should instead report situations like this to one of our stewards, security guards, first-aiders or other workers.

LOSSES, DAMAGES & PERSONAL RISK

The organisers accept no responsibility for any loss, damage or injury incurred at the event other than as a result of the organisers negligence.

Attendance at the event and participation in any activity at the event is voluntary and at your own risk.

The organiser may seek legal action and/or damages if you cause damage to the venue, property or cause harm or injury to another person whilst at the event site.

FILMING, MEDIA & PROMOTIONAL ACTIVITY

E-ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any photographs, film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world. They also agree to being filmed by police, security staff and/or the overhead drone for the purposes of helping ensure the security of customers and preventing crime.

No retail, giveaways or any other form of promotional activity may take place within the event site or within the boundaries of the venue without written permission from the organiser.

INFO & CONTACTS

If before or during the event you have a complaint in relation to the event, please contact us or a steward/member of the event team promptly since complaints are very difficult to deal with after the event.

Disabled facilities are available.

If any item in these terms and conditions is unclear, or if you have a general query, please contact us on hello@heartlandfestival.co.uk.

We will do our very best to ensure that the line-up and content of the Festival are as advertised, but sometimes things change despite our best efforts (and sometimes at short notice) so we reserve the right to change the advertised line-up, content and on-the-day timings without prior notice.

We reserve the right to change the admission requirements and the site rules set out in these terms to the extent strictly necessary to ensure safe management of the site and compliance with any changes in law, regulations, or the terms of our use of the site. We will do our best to give you as much advance notice of those changes as possible, but in any case, they will apply as soon as they are communicated to you.

Please note that amplified sound and strobe lighting are likely to be used at the event – it is your responsibility to take appropriate precautions against any negative effects these things may cause you.

You may feature in photographs and recordings taken by us (or on our behalf) at the event, which we may then use for promotional or other commercial purposes. Again, this is covered by our Privacy Policy.